Samster
Well-known member
My dh and I are taking a Spring trip and except for a short stay with family, we are staying at B&Bs. YAY! I've gotten written confirmations from every place so thought that I'd give y'all some input from the guest perspective. (I wish that I had some feedback like this from guests in the past!)
You already know this, but let me just say that if the confirmation is lengthy, not only will I not read it all, but I'll be ticked off that I have to print multiple pages. Please make sure that all the info will print and not get chopped off on the sides. Yes, I know we need to put our policies in the confirmation.....again. And, I know that some rez programs automatically add policies to every email that you've entered but maybe they can be edited a bit.
Bulleting the important points would be nice so that they come to my attention. Don't bury the most important info in a bunch of other text. Just come straight to the point and tell me what I need to know.
I use my GPS on my SmartPhone but I also like to print out directions and it's nice if I don't have to print a page on your website with a big picture header and all of that. So, either put the directions in the confirmation or give me a link to a PDF file that is simple. (This is one thing that we did have and guests commented on it all the time because we are 90 minutes from a very large metro area airport.)
Please verify in the confirm that you got any special guest requests, including dietary restrictions, no matter how simple they are. They're important to me. (Especially if I ordered an add-on or special package.)
Let me know in the confirmation that you have already charged my credit card a deposit or for the full stay! After reserving at a bunch of places, I may have forgotten that you're going to run my card and I don't want surprises when I open my bill. I had one of those.
If you inject either humor or something that's truly welcoming, I'll remember that. One place said, "Just pack your bags with comfortable walking shoes, a sweater for cool nights, and a book for the deck!" Another said, " Breakfast is served hot at 9 AM".
Just some random thoughts...
You already know this, but let me just say that if the confirmation is lengthy, not only will I not read it all, but I'll be ticked off that I have to print multiple pages. Please make sure that all the info will print and not get chopped off on the sides. Yes, I know we need to put our policies in the confirmation.....again. And, I know that some rez programs automatically add policies to every email that you've entered but maybe they can be edited a bit.
Bulleting the important points would be nice so that they come to my attention. Don't bury the most important info in a bunch of other text. Just come straight to the point and tell me what I need to know.
I use my GPS on my SmartPhone but I also like to print out directions and it's nice if I don't have to print a page on your website with a big picture header and all of that. So, either put the directions in the confirmation or give me a link to a PDF file that is simple. (This is one thing that we did have and guests commented on it all the time because we are 90 minutes from a very large metro area airport.)
Please verify in the confirm that you got any special guest requests, including dietary restrictions, no matter how simple they are. They're important to me. (Especially if I ordered an add-on or special package.)
Let me know in the confirmation that you have already charged my credit card a deposit or for the full stay! After reserving at a bunch of places, I may have forgotten that you're going to run my card and I don't want surprises when I open my bill. I had one of those.
If you inject either humor or something that's truly welcoming, I'll remember that. One place said, "Just pack your bags with comfortable walking shoes, a sweater for cool nights, and a book for the deck!" Another said, " Breakfast is served hot at 9 AM".
Just some random thoughts...