Mountain Inn
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- Nov 24, 2008
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You are so right about the branding aspect of labelling the hangers, and anything else amenable to branding. I was very lucky a number of years back to participate in a series of Tom Peters workshops - you may remember his books from years and years ago (In Search of Excellence, Managing through Chaos, etc. - I am really dating myself here). The intensive workshops were several days each and were great. One was on building Teams. One was named "Brand You." Another "WOW." These last two in particular were about promoting your brand and exceeding customer expectations. And, yes, Tom Peters does indeed "swear, shout, and spit" during his presentations. I was on the front row once at an event in DC and found that I had to consciously make an effort to ignore his abrasiveness in order to allow his messages to get through. Yet, I will never forget one of his points, paraphrased: "to be a successful in any team, no matter how much you know or how good you are at something, you must 'be fun to be at the party.'" I find that I still use that one. Recently when we were hiring for a housekeeper/server, I was more drawn to the person who was qualified (very OVER qualified, due to our high unemployment rate; we received lots of applications!) and also seemed like they would be fun to work with. That upbeat positive nature of the employee can be heard all about the place whenever she is here. She previously ran a medical lab so is not a bit put off with all the little details of cleanliness.
You know, I almost never post to forums, but am feeling a strong need to connect in these really slow times!
You know, I almost never post to forums, but am feeling a strong need to connect in these really slow times!