Broken glass?

Bed & Breakfast / Short Term Rental Host Forum

Help Support Bed & Breakfast / Short Term Rental Host Forum:

Tom

Well-known member
Joined
Oct 11, 2009
Messages
897
Reaction score
35
Curious, what would you do:
We have the logo wine glasses for sale ($6.50). If a guest breaks a glass, would you put it on their bill as "sold"?
 

Don Draper

Well-known member
Joined
Aug 10, 2008
Messages
2,863
Reaction score
1
I wouldn't, although I would be tempted to if they didn't tell me they'd broken the glass.
 

EmptyNest

Well-known member
Joined
May 22, 2008
Messages
8,741
Reaction score
1
no charge...could easily have been an accident...cost of doing business. I doubt they would break it on purpose.
 

JBloggs

Moderator
Moderator
Joined
Oct 7, 2008
Messages
17,744
Reaction score
9
I wouldn't charge them. I would hope they would leave a little extra in the room to cover it. But it happens.
 

greyswan

Well-known member
Joined
Jun 3, 2008
Messages
625
Reaction score
0
nope.... I break things, too... just part of every day stuff
 

gillumhouse

Moderator
Staff member
Moderator
Supporting Member
Joined
May 22, 2008
Messages
15,847
Reaction score
513
I agree - no. Do you have a little sign saying You broke it - You bought it? That may make it a different answer - but I doubt it. Cost of doing business.
 

Copperhead

Well-known member
Joined
Jun 24, 2008
Messages
5,968
Reaction score
0
I take it that these were in the rooms, and able to be used by guests? If so, no - cost of doing business.
If these were in a gift shop where there is a sign - U break it, U bought it - then you could, but I would consider the manor in which it broke. Accidents happen to each of us. Neglect is a different story.
 

Tom

Well-known member
Joined
Oct 11, 2009
Messages
897
Reaction score
35
I take it that these were in the rooms, and able to be used by guests? If so, no - cost of doing business.
If these were in a gift shop where there is a sign - U break it, U bought it - then you could, but I would consider the manor in which it broke. Accidents happen to each of us. Neglect is a different story..
We did not charge, seemed petty. Have had broken as many as sold, though, but as said, cost of business.
So far (1 year), no unreported damages that were worthy of being charged. One self-reported bit of pet damage.
How frequently have long time innkeepers had to deal with major damage where you had to charge - after a guest left?
 

JBloggs

Moderator
Moderator
Joined
Oct 7, 2008
Messages
17,744
Reaction score
9
I have only charged one time. I should have charged about three times.
 

Breakfast Diva

Well-known member
Joined
May 26, 2009
Messages
5,911
Reaction score
29
Only once in 10 years. Got my nose out of joint many times, but only one where we figured it wasn't just the cost of doing business.
 

Morticia

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
17,703
Reaction score
593
I take it that these were in the rooms, and able to be used by guests? If so, no - cost of doing business.
If these were in a gift shop where there is a sign - U break it, U bought it - then you could, but I would consider the manor in which it broke. Accidents happen to each of us. Neglect is a different story..
We did not charge, seemed petty. Have had broken as many as sold, though, but as said, cost of business.
So far (1 year), no unreported damages that were worthy of being charged. One self-reported bit of pet damage.
How frequently have long time innkeepers had to deal with major damage where you had to charge - after a guest left?
.
Tom said:
How frequently have long time innkeepers had to deal with major damage where you had to charge - after a guest left?
Never.
Our worst damage was a flood and we had no way to prove/disprove that the guests caused it so we ate it...$10k. ($5k covered by insurance)
The next was a chronic bedwetter and the family paid before they left.
 

wendydk

Well-known member
Joined
Jun 7, 2009
Messages
1,656
Reaction score
0
I take it that these were in the rooms, and able to be used by guests? If so, no - cost of doing business.
If these were in a gift shop where there is a sign - U break it, U bought it - then you could, but I would consider the manor in which it broke. Accidents happen to each of us. Neglect is a different story..
We did not charge, seemed petty. Have had broken as many as sold, though, but as said, cost of business.
So far (1 year), no unreported damages that were worthy of being charged. One self-reported bit of pet damage.
How frequently have long time innkeepers had to deal with major damage where you had to charge - after a guest left?
.
Tom said:
How frequently have long time innkeepers had to deal with major damage where you had to charge - after a guest left?
Never in 7 1/2 years (knocks on wood)
 

muirford

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
2,497
Reaction score
15
I take it that these were in the rooms, and able to be used by guests? If so, no - cost of doing business.
If these were in a gift shop where there is a sign - U break it, U bought it - then you could, but I would consider the manor in which it broke. Accidents happen to each of us. Neglect is a different story..
We did not charge, seemed petty. Have had broken as many as sold, though, but as said, cost of business.
So far (1 year), no unreported damages that were worthy of being charged. One self-reported bit of pet damage.
How frequently have long time innkeepers had to deal with major damage where you had to charge - after a guest left?
.
Tom said:
How frequently have long time innkeepers had to deal with major damage where you had to charge - after a guest left?
Once - with no comment from the guest. If it happened now, I wouldn't bother but I've learned to deal with a lot more since then.
 

seashanty

Moderator
Staff member
Moderator
Joined
Jun 2, 2008
Messages
5,745
Reaction score
78
once that i recall
two drunk brothers in town for a wedding. their room was gross and their bathroom was vile ... they were sick ... a lot. they left early, i am sure to avoid seeing me. one chambermaid threatened to quit. i ended up doing the first major cleaning. then the second, she came in and did the third with another chambermaid. it was that bad.
 

Morticia

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
17,703
Reaction score
593
Now, if the glasses were thrown into the fireplace, or some other obviously NOT accidental breakage, then I'd charge them.
 

Innkeep

Well-known member
Joined
Jun 4, 2008
Messages
1,272
Reaction score
4
I have broken more of my glassware than my guests have! Just the cost of doing business!
 

egoodell

Well-known member
Joined
Jun 1, 2008
Messages
3,023
Reaction score
0
Top