I know we have all had them....guests who made the reservation a month earlier and still arrive and say CAN I HAVE A LOOK AT THE ROOM FIRST.
Then I panic thinking perhaps they did not like the look of the outside or the entrance or what? Or is it just those kind of people who always want to see the room first.
Today I had a group of seven ladies arrive, they booked one month earlier. They arrive, with frowns, wanting to see their rooms first. Then someone shouted "Well what do you think girls, should we stay"? The answer was yes thank GOD! But, do they really have a choice? What if they had said "No we'll try somewhere else". Three rooms. Would I just let them go on their merry way or remind them of our cancellation policy.
I get very few guests asking to see their room first. In fact I cannot remember when the last time was, but I mean they booked online and viewed the room on the website when they booked. I really am not sure what I would say to them if they didn't want to stay.
I would hate to have someone stay against their will.
Then I panic thinking perhaps they did not like the look of the outside or the entrance or what? Or is it just those kind of people who always want to see the room first.
Today I had a group of seven ladies arrive, they booked one month earlier. They arrive, with frowns, wanting to see their rooms first. Then someone shouted "Well what do you think girls, should we stay"? The answer was yes thank GOD! But, do they really have a choice? What if they had said "No we'll try somewhere else". Three rooms. Would I just let them go on their merry way or remind them of our cancellation policy.
I get very few guests asking to see their room first. In fact I cannot remember when the last time was, but I mean they booked online and viewed the room on the website when they booked. I really am not sure what I would say to them if they didn't want to stay.
I would hate to have someone stay against their will.