Hi Folks,
Recently I attended the Heartland Conference in Eureka Springs, AR...and was approached with a question that honestly stumped me. Yes, it happens all the time - just ask my wife and staff.
If you have a guest staying with you for a 3 night stay, and after 24 or 36 hours you realize they are awful guests - loud, obnoxious, bothering others, damaging something, whatever. As an innkeeper that has a private business open to the public, are you simply allowed to kick them out of the inn?
Would you refund them for the portion of the stay they did not experience? I can understand if you did or if you didn't (please, take your money and GO!...or... this is a busy weekend, and I'm not going to give up the revenue because this guy was ruining it for all the other guests).
What legal or otherwise support do you have to execute a kick-in-the-butt-out-the-door?
Have any of you experienced this? What happened? Did they demand a full or partial refund? What did you do?
Thanks all!
Jay
Recently I attended the Heartland Conference in Eureka Springs, AR...and was approached with a question that honestly stumped me. Yes, it happens all the time - just ask my wife and staff.
If you have a guest staying with you for a 3 night stay, and after 24 or 36 hours you realize they are awful guests - loud, obnoxious, bothering others, damaging something, whatever. As an innkeeper that has a private business open to the public, are you simply allowed to kick them out of the inn?
Would you refund them for the portion of the stay they did not experience? I can understand if you did or if you didn't (please, take your money and GO!...or... this is a busy weekend, and I'm not going to give up the revenue because this guy was ruining it for all the other guests).
What legal or otherwise support do you have to execute a kick-in-the-butt-out-the-door?
Have any of you experienced this? What happened? Did they demand a full or partial refund? What did you do?
Thanks all!
Jay