Advice please
Just got a call from THE HUSBAND. He said his wife was trying to surprise him and they really cannot afford it and need to cancel it. I said we have a 7 day cancellation period. He said, well she just made it last week. I said, Yes I understand but it is for THURSDAY, that is in two days. I have already run the card and NEARLY bought the dinner gift certificate - thankfully I did not yet.
Your advice? Just bite this one and refund in full or what? I do feel bad for him and know this stuff happens.
I said I would see what I can do and call him back.
Just got a call from THE HUSBAND. He said his wife was trying to surprise him and they really cannot afford it and need to cancel it. I said we have a 7 day cancellation period. He said, well she just made it last week. I said, Yes I understand but it is for THURSDAY, that is in two days. I have already run the card and NEARLY bought the dinner gift certificate - thankfully I did not yet.
Your advice? Just bite this one and refund in full or what? I do feel bad for him and know this stuff happens.
I said I would see what I can do and call him back.