Lest we forget "I am the boss!" So in other words, I choose how to run this business. I think we forget that at times, if someone is a royal pain in the patooty "NO SOUP FOR YOU!" or if they are as sweet as pie,"Ssure thing, no worries mate!"
I just saw this quote:
[COLOR= rgb(68, 68, 68)]"Stay committed to your decisions, but stay flexible in your approach." ~ Tony Robbins[/COLOR]
...and my own theory, nothing oh nothing is worth health degradation and lack of sleep over, not in this B&B. Pride is an issue for too many of us innkeepers when we will not bend in our policies, to the death, no matter what. They feel disrespected and will not ever let it go. But sometimes we just need to roll with the punches...I had the worst guest of all time in this B&B this year and I will not, under any circumstances give that person control over my mental well being, or controlling my thoughts. It upset me for days after ward anyway! That is where I stand on this, and THAT is why I liked what Penelope shared.
It is never worth it. As I say here, but not "out there" I would rather pay the person to leave the premises than to deal with them for weeks or months, in any form or fashion. I appear tough on the policies, 100%, but it is up to my discretion how I enforce them..