Copperhead
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In a previous thread (https://www.innspiring.com/node/7803 my post #91213) I mentioned that I had just received a Chargeback on a stay that the guest stated in the dispute that the room was unclean, 'item not as described', other descriptive words used, and that they had tried to resolve this in person before they left - ALL UNTRUTHS!!! In the same tread, Breakfast Diva had mentioned a chargeback due to an 'odor' problem.
How does one answer these type of disputes? YOUR REVIEWS!!!! And I thought (originally) reviews were going to be my enemy!!
In answer to that Chargeback, I sent a brief detail of what took place that day as I had already documented it. (brief - took them to their room and never saw or heard them again) I then provided the following support with descriptions for each:
How does one answer these type of disputes? YOUR REVIEWS!!!! And I thought (originally) reviews were going to be my enemy!!
In answer to that Chargeback, I sent a brief detail of what took place that day as I had already documented it. (brief - took them to their room and never saw or heard them again) I then provided the following support with descriptions for each:
- Cardholder Reservation (Webervations) - checked read policies
- Cardholder Confirmation Email reply - again accepting terms of reservation (I charge in full for early departures)
- Provided pictures of the room from our website, provided the website links etc. And the link to Google Earth for our property as an independent view.
- I then printed copies of our reviews from TA and B&B.com. (and provided the links for their research) I highlighted when guests had ether commented on the cleanliness or any other aspect which could rebulk this cardholders remarks. It was nice to have B&B.coms rating on cleanliness boldly stated with each review.
- Since this person also stated that we were lying as to our location in relation to neighboring big city, I provided a Google Map with included the directions and distance from our B&B to that big city.