Red Handed Jill
Well-known member
- Joined
- Mar 15, 2010
- Messages
- 263
- Reaction score
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There are many days when I feel that there should be something between "aspiring" and "newbie." Almost as if I am still too clueless or inexperienced to be a real innkeeper, newbie or not.
But, we have passed yet another benchmark in our growth. Starting tonight, the phone gets turned off at 8 PM. Guests in house can knock on our private door.or ring the bell if it's later than 10. (We're usually pretty easy to find until then.)
Granted, I really felt bad for the woman who was on the road at 3 AM looking for a place to stay...but that probably didn't come across...especially since the first two handsets I picked up had dead batteries (or maybe that was my sleep addled brain...)
The lady last night, I didn't feel so sorry for. She couldn't have asked the questions she did without looking at our website, but decided to call *me* instead of continuing to click and read. AND we didn't even have availability for her date...(oh, wait, she would have seen that if she'd kept clicking...)
Anyway, I figure that getting a cheerful message suggesting they "call back after breakfast has been served or feel free to peruse our website in the meantime" will be better PR than my interrupted-sleep-phone persona.
But, we have passed yet another benchmark in our growth. Starting tonight, the phone gets turned off at 8 PM. Guests in house can knock on our private door.or ring the bell if it's later than 10. (We're usually pretty easy to find until then.)
Granted, I really felt bad for the woman who was on the road at 3 AM looking for a place to stay...but that probably didn't come across...especially since the first two handsets I picked up had dead batteries (or maybe that was my sleep addled brain...)
The lady last night, I didn't feel so sorry for. She couldn't have asked the questions she did without looking at our website, but decided to call *me* instead of continuing to click and read. AND we didn't even have availability for her date...(oh, wait, she would have seen that if she'd kept clicking...)
Anyway, I figure that getting a cheerful message suggesting they "call back after breakfast has been served or feel free to peruse our website in the meantime" will be better PR than my interrupted-sleep-phone persona.