Hubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark..
Do you have a cancellation fee? THAT seems to get more attention than the actual deposit. 'How much am I going to lose?' seems to be the deciding factor. Some people are prepared to lose $25 without flinching. (That's our fee.) Also, if you use something like Square, you get refunded the processing fees when you refund. So, you don't actually lose any money on the processing.TheBeachHouse said:Hubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark.
Hubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark..Do you have a cancellation fee? THAT seems to get more attention than the actual deposit. 'How much am I going to lose?' seems to be the deciding factor. Some people are prepared to lose $25 without flinching. (That's our fee.) Also, if you use something like Square, you get refunded the processing fees when you refund. So, you don't actually lose any money on the processing.TheBeachHouse said:Hubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark.
We don't charge a deposit to repeat guests. Why not? Because we wouldn't charge them if they cancelled. It's a perk.
BTW, for people who whinge about 'fees' we just paid $140 in 'resort' fees for using the WiFi in Vegas. Given the room rates ranged from $41 - $75 I can see why they keep jacking up the fees and adding more in. (Parking was $10/day or you could pay each time you moved your car.)
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Really? Now that's a perk!Morticia said:Also, if you use something like Square, you get refunded the processing fees when you refund. So, you don't actually lose any money on the processing.
Yes. I've done a couple of refunds when there were no other charges for the day and my daily report shows that for a $75 refund they only took $73 something from my account. The rest is made up with the refund of the fees.Hubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark..Do you have a cancellation fee? THAT seems to get more attention than the actual deposit. 'How much am I going to lose?' seems to be the deciding factor. Some people are prepared to lose $25 without flinching. (That's our fee.) Also, if you use something like Square, you get refunded the processing fees when you refund. So, you don't actually lose any money on the processing.TheBeachHouse said:Hubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark.
We don't charge a deposit to repeat guests. Why not? Because we wouldn't charge them if they cancelled. It's a perk.
BTW, for people who whinge about 'fees' we just paid $140 in 'resort' fees for using the WiFi in Vegas. Given the room rates ranged from $41 - $75 I can see why they keep jacking up the fees and adding more in. (Parking was $10/day or you could pay each time you moved your car.)
.Really? Now that's a perk!Morticia said:Also, if you use something like Square, you get refunded the processing fees when you refund. So, you don't actually lose any money on the processing.
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I believe Stripe is the same, no fee for refundsHubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark..Do you have a cancellation fee? THAT seems to get more attention than the actual deposit. 'How much am I going to lose?' seems to be the deciding factor. Some people are prepared to lose $25 without flinching. (That's our fee.) Also, if you use something like Square, you get refunded the processing fees when you refund. So, you don't actually lose any money on the processing.TheBeachHouse said:Hubby stopped taking deposits because he was sick of processing refunds. Last summer, we had two no shows through miscommunication. A deposit would have helped in those situations.
This summer, I think we will go on a case-by-case basis. He is planning to charge the whole room or a portion of the room rate at the two week mark.
We don't charge a deposit to repeat guests. Why not? Because we wouldn't charge them if they cancelled. It's a perk.
BTW, for people who whinge about 'fees' we just paid $140 in 'resort' fees for using the WiFi in Vegas. Given the room rates ranged from $41 - $75 I can see why they keep jacking up the fees and adding more in. (Parking was $10/day or you could pay each time you moved your car.)
.Really? Now that's a perk!Morticia said:Also, if you use something like Square, you get refunded the processing fees when you refund. So, you don't actually lose any money on the processing.
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We do a deposit to stop time wasters and placeholders - its becoming more and more (thanks Bk. com) that people are booking a few places and then cancelling nearer the time, booking then continuing to shop around or waiting till your cancellation kicks in (ie they book places with a short cancellation) and then see who else has dropped their prices and then book them and cancel you. Also weeds out bad cardsI have non-refundable deposits on all reservations via third parties. I don't have them for direct reservations. Essentially, I added them to the third parties because I was getting a lot of reservations that cancelled, often people who thought that having a reservation would help with their visa application (it doesn't). So, I put in the non-refundable deposit. It's cut down on a lot of reservations/cancellations.
But I don't have them at all for direct reservations. I find it makes people think twice about reserving and it makes them reserve at the last minute rather than far in advance and especially in the summer, I survive on longer reservations. But it's also a cultural thing. I get a lot more cancellations from some countries and not from others..
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