Madeleine
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- Sep 29, 2011
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If you take bedandbreakfast.com GC's - is it printed ON the GC that the guest has to let the property know they are using it when the reservation is made? If you've seen one lately, is it the least bit helpful to the guest in determining where it can be used? (Yes, we had one show up at the door to pay for a package deal and we had to decline it.)
'Paperwork' that may or may not have come with the GC is kinda useless. So, is the pertinent info ON the card itself? We should have looked at it when it was presented. But we got the same story, 'You're on their website, we thought you had to take it.' We explained we can't get paid because we don't belong to the program. Sure, we could have used it ourselves but we had no idea if it was good or not.
'Paperwork' that may or may not have come with the GC is kinda useless. So, is the pertinent info ON the card itself? We should have looked at it when it was presented. But we got the same story, 'You're on their website, we thought you had to take it.' We explained we can't get paid because we don't belong to the program. Sure, we could have used it ourselves but we had no idea if it was good or not.