Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
- 17,771
- Reaction score
- 685
We've had some odd ones over the years...people who insist they've stayed here and then describe a completely different place to us. Guests who book here, arrive and say, 'Hmm, did you do a lot of renovating? It sure looks different.'
What we haven't had up until now is someone who has stayed 3 times and acts like she's never been here before. And all 3 times with us. And the last time was last year!
She made her own rez this year and didn't select 'repeat guest'. She arrives and introduces herself. And not like, 'Hi! Remember me from last year?' Nope, a complete 'new guest' intro.
Today she came in and I thanked her for helping us out with a room swap. She asked, 'How do you know who I am?'
OK, I figured there's a reason for this so I didn't say, 'Because I know you from the other times you've stayed.' I just said, 'You're the last one in, it has to be you!'
Last year she called to make the rez and I asked, 'Have you been here before?' 'No.' So I did a whole new guest record and then realized I knew the name and looked it up and there she was.
What we haven't had up until now is someone who has stayed 3 times and acts like she's never been here before. And all 3 times with us. And the last time was last year!
She made her own rez this year and didn't select 'repeat guest'. She arrives and introduces herself. And not like, 'Hi! Remember me from last year?' Nope, a complete 'new guest' intro.
Today she came in and I thanked her for helping us out with a room swap. She asked, 'How do you know who I am?'
OK, I figured there's a reason for this so I didn't say, 'Because I know you from the other times you've stayed.' I just said, 'You're the last one in, it has to be you!'
Last year she called to make the rez and I asked, 'Have you been here before?' 'No.' So I did a whole new guest record and then realized I knew the name and looked it up and there she was.