Willowpondgj
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Remember innkeepers if YOU PRINT YOUR OWN GC's - NO CASH VALUE, NO REFUNDABLE, NON TRANFERABLE and SAME CANCELLATION POLICIES APPLY.Okay
this happened just yesterday. A guest arrived with a gift certificate for their 2 night stay. They stayed one hour, used the wine glasses, garbage, toilet, sink, air conditioner, bed, television, etc. Then, there was a knock on the door of our private quarters. The man said "We cannot stay, my wife has airborne allergies. She must be allergic to something in the air, this being such an old house and all. I told him that noone has ever been allergic to anything in our house before.
Then they asked for the money to replace the gift certificate. I told him I would get back to him on that question.
Now please tell me what to do? Does he get a refund considering we have a three day cancellation policy? I was able to rent the rooms, but do I just pay him the money for the gift cert. which was bought over a year ago?.Lois, what gc? BandB.com?knowlesl said:Okay
this happened just yesterday. A guest arrived with a gift certificate for their 2 night stay. They stayed one hour, used the wine glasses, garbage, toilet, sink, air conditioner, bed, television, etc. Then, there was a knock on the door of our private quarters. The man said "We cannot stay, my wife has airborne allergies. She must be allergic to something in the air, this being such an old house and all. I told him that noone has ever been allergic to anything in our house before.
Then they asked for the money to replace the gift certificate. I told him I would get back to him on that question.
Now please tell me what to do? Does he get a refund considering we have a three day cancellation policy? I was able to rent the rooms, but do I just pay him the money for the gift cert. which was bought over a year ago?
We have had THAT same couple here who traveled and found every B&B unacceptable due to her allergies to carpet, to wood, to people...
I told them to go ahead and leave and good luck on a hotel that doesn't reek of bleach and cleaning prodicts! I WANTED THEM GONE.
They should have told you this BEFORE BOOKING THE ROOM. I would not let them off the hook for that. But like me, you are better off getting their miserable butts out of your life.
Remember innkeepers if YOU PRINT YOUR OWN GC's - NO CASH VALUE, NO REFUNDABLE, NON TRANFERABLE and SAME CANCELLATION POLICIES APPLY.
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I agree- and it sounds like a scam to me too.