Okay
this happened just yesterday. A guest arrived with a gift certificate for their 2 night stay. They stayed one hour, used the wine glasses, garbage, toilet, sink, air conditioner, bed, television, etc. Then, there was a knock on the door of our private quarters. The man said "We cannot stay, my wife has airborne allergies. She must be allergic to something in the air, this being such an old house and all. I told him that noone has ever been allergic to anything in our house before.
Then they asked for the money to replace the gift certificate. I told him I would get back to him on that question.
Now please tell me what to do? Does he get a refund considering we have a three day cancellation policy? I was able to rent the rooms, but do I just pay him the money for the gift cert. which was bought over a year ago?.