Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
- 17,771
- Reaction score
- 685
Do you charge a fee for late check out? Do you have an advance request for late check out the guest can buy when they make their Rez?
We had someone who requested a late check out but never replied to our email asking what time they needed to leave so we could arrange housekeeping to cover.
Phone conversation with guest was awkward as they were pushing for late check out but would not say when they wanted to leave. I finally rattled off a bunch of fees based on different check out times and they decided 11 am was a good time to depart.
There must be a better way. We’re not really fond of late check outs as we’re tied to the property until they leave. Thus we feel we should be paid for our time!
We had someone who requested a late check out but never replied to our email asking what time they needed to leave so we could arrange housekeeping to cover.
Phone conversation with guest was awkward as they were pushing for late check out but would not say when they wanted to leave. I finally rattled off a bunch of fees based on different check out times and they decided 11 am was a good time to depart.
There must be a better way. We’re not really fond of late check outs as we’re tied to the property until they leave. Thus we feel we should be paid for our time!