The Farmers Daughter
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- Joined
- Jun 15, 2009
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More and more I find it necessary to stick to my guns when it comes to our cancellation policy. I am weary of people thinking this is some part time thing I do for fun and not my livelyhood.
I have a couple who have been with me before. They have family that live in the area and come to see them on Holidays. I believe this will be their 3rd Easter with me.
Yesterday they called to cancel for this weekend because the local family has freed up a room for them. I apologized and explained that they are within the cancellation timeframe and would forfeit should they cancel at this late date.
Much whining and complaining ensued but I held my ground. I have already shopped and staffed for this Holiday weekend. What do people think? That B & B's operate by magic and are devoid of costs?
Although they are upholding their committment to their reservation, they are not happy about it. I want to make their stay as nice as possible and have already arranged to have flowers in their upgraded room, but what else can be done?
I know some of you would have said to let them cancel or give them a GC, but I simply can't afford to slide on these things anymore.
I have a couple who have been with me before. They have family that live in the area and come to see them on Holidays. I believe this will be their 3rd Easter with me.
Yesterday they called to cancel for this weekend because the local family has freed up a room for them. I apologized and explained that they are within the cancellation timeframe and would forfeit should they cancel at this late date.
Much whining and complaining ensued but I held my ground. I have already shopped and staffed for this Holiday weekend. What do people think? That B & B's operate by magic and are devoid of costs?
Although they are upholding their committment to their reservation, they are not happy about it. I want to make their stay as nice as possible and have already arranged to have flowers in their upgraded room, but what else can be done?
I know some of you would have said to let them cancel or give them a GC, but I simply can't afford to slide on these things anymore.