Anon Inn
Well-known member
- Joined
- Sep 26, 2011
- Messages
- 1,305
- Reaction score
- 135
Square will not let you issue a partial refund. Somehow a tip got added to a customer bill. I don't know how, since you have to get to a different screen to do tips, and I haven't done this (knowingly) yet. I found out the extra charge had been added in the worst way. The customer phoned. Sigh. I'll send a check for the difference.
Edited to add: Operator error on adding the tip. When I handed the phone to the customer, I inadvertantly touched the touch screen in the wrong place, didn't even realize I did it, and then it was signed and went to the next screen before I realized what had happened. I did the same with the following customer, but was on the alert for such an error, so stopped the process. Gotta be careful where you touch on these small touch screens! I went back over the previous customer list. No problems are lurking!
Edited to add: Operator error on adding the tip. When I handed the phone to the customer, I inadvertantly touched the touch screen in the wrong place, didn't even realize I did it, and then it was signed and went to the next screen before I realized what had happened. I did the same with the following customer, but was on the alert for such an error, so stopped the process. Gotta be careful where you touch on these small touch screens! I went back over the previous customer list. No problems are lurking!