- Joined
- May 22, 2008
- Messages
- 16,075
- Reaction score
- 747
I am pulling my hair out!!! I did not like MCI so I had my toll-free service with Worldcom. Then M C I bought worldcom, and then Verizon bought MCI. Then Veri zon started charging $8 per month to send a paper bill in the mail. Ridiculous! So they forced me into going online to get my bill. OK. All went well for several years and then they added a captcha to the login. Ever since they added the captcha, I have had a problem logging in to get my bill. Almost every month I have to call the help number go through all of this all over again and more times than I care to think about, have had to change my password. Usually fist try is the problem of using the previous month's password. But then I try again and remember to go to my folders to copy the password of the month that I sent to myself. The people I get on the help line are difficult to understand and they act like I am STOOPID!!
Today I was so frustrated (I have been trying off and on to login for a couple weeks) after the first try (delete your cookies - yes, and I lose all the other passwords I cannot remember) that I hung up. Then I called back and said I wanted to speak to a supervisor. I had to repeat that request 4 times before I finally got a supervisor. He tells me that if I wait 15 minutes, I can login with a temp password he gave me and it will bypass the captcha. Time will tell.
It stinks in the first place that I would be charged $8 for them to send me THEIR bill so I could pay the bill I owed.
Today I was so frustrated (I have been trying off and on to login for a couple weeks) after the first try (delete your cookies - yes, and I lose all the other passwords I cannot remember) that I hung up. Then I called back and said I wanted to speak to a supervisor. I had to repeat that request 4 times before I finally got a supervisor. He tells me that if I wait 15 minutes, I can login with a temp password he gave me and it will bypass the captcha. Time will tell.
It stinks in the first place that I would be charged $8 for them to send me THEIR bill so I could pay the bill I owed.