Highlands John
Well-known member
- Joined
- Apr 16, 2010
- Messages
- 2,070
- Reaction score
- 3
I know a lot of you are very anti airbnb and I understand your reasons, but things are a little different in the uk so I use them and I get a few bookings from them, but I'm getting real fed up with being threatened by them.
A few days ago I had a booking from them for August 2018, when I checked my diary I've got all rooms booked that weekend for a local wedding, it appears my availability for more than 12 months ahead doesn't feed through to air, so I had to message the guy, apologise and explain, and cancel the booking. He was very understanding and messaged to say he'd found somewhere else.
When I cancelled it said on the screen that this was bad, and that I'd have to pay a cancellation fee if I cancelled another and risk loosing my superhost status, blah blah blah, yes I get that they have to protect guests from hosts who mess people about because it's not a business..... but
I then get an email threatening me with a whole host of repercussions if I cancel again. Mah!
This morning I log on to post a review and I get a message saying I'm at risk of having my account suspended, because of this cancellation.
For heavens sakes, just do it. I've got a 4.9 rating with them, 92% reviews are 5*. I've cancelled 1 booking that was for more then 12 months ahead and I cancelled it within 2 hours of it being made. I'm running at 99% occupancy this summer and I'm averaging 2 x 1 night bookings a month from them, so go on, stop threatening me a do it.
<rant mode off>
A few days ago I had a booking from them for August 2018, when I checked my diary I've got all rooms booked that weekend for a local wedding, it appears my availability for more than 12 months ahead doesn't feed through to air, so I had to message the guy, apologise and explain, and cancel the booking. He was very understanding and messaged to say he'd found somewhere else.
When I cancelled it said on the screen that this was bad, and that I'd have to pay a cancellation fee if I cancelled another and risk loosing my superhost status, blah blah blah, yes I get that they have to protect guests from hosts who mess people about because it's not a business..... but
I then get an email threatening me with a whole host of repercussions if I cancel again. Mah!
This morning I log on to post a review and I get a message saying I'm at risk of having my account suspended, because of this cancellation.
For heavens sakes, just do it. I've got a 4.9 rating with them, 92% reviews are 5*. I've cancelled 1 booking that was for more then 12 months ahead and I cancelled it within 2 hours of it being made. I'm running at 99% occupancy this summer and I'm averaging 2 x 1 night bookings a month from them, so go on, stop threatening me a do it.
<rant mode off>