Morticia
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- May 22, 2008
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OK, here's a problem we run into many, many times over the summer...a walk-up guest is at the door asking the price. With a tiny discount we could get them in the door. BUT, a guest who just paid full price is standing making tea or watching TV or using their computer right there in the lounge. We have tried to say, 'Would you like to see the rooms?' with the hope we could get them out of earshot. Nothin' doin' they want the price right there on the doorstep and then they ask for a discount. Again, we will say, 'We can show the room to you,' and open the door wider and encourage them to get all the way in the house. Nope.
Anyway, just went thru that 3 times today. Each time another guest seated right there in the entryway having tea or just wandering around so no discount can be given to the inquirer.
Do any of you have another way to handle this? I seriously have no problem knocking $5-10 off the price rather than have the rooms empty all night. But I don't want to insult the guests who paid full price. Now because all of the rooms are different prices it may not be an issue. A guest could think, oh right, that room only has one bed and my room has two or some such. However, they could just quickly look up the prices online and wonder why they didn't get a discount. (I should remove the complimentary guest computer!)
So, how do any of you who have a big walk-in trade handle this? And we have a BIG walk-in trade here (about 20-30%). We go thru this every year and still don't have a good system in place.
Anyway, just went thru that 3 times today. Each time another guest seated right there in the entryway having tea or just wandering around so no discount can be given to the inquirer.
Do any of you have another way to handle this? I seriously have no problem knocking $5-10 off the price rather than have the rooms empty all night. But I don't want to insult the guests who paid full price. Now because all of the rooms are different prices it may not be an issue. A guest could think, oh right, that room only has one bed and my room has two or some such. However, they could just quickly look up the prices online and wonder why they didn't get a discount. (I should remove the complimentary guest computer!)
So, how do any of you who have a big walk-in trade handle this? And we have a BIG walk-in trade here (about 20-30%). We go thru this every year and still don't have a good system in place.