Breakfast Diva
Well-known member
- Joined
- May 27, 2009
- Messages
- 5,911
- Reaction score
- 29
There is such a thing as too much security!! While on vacation, we received an online webervations order for a gift certificate. I was able to get to our e-mails daily, so I responded to the buyer that we were away from the inn and would process her GC as soon as we returned. We communicated with each other and there was no problem. Knowing I needed to take care of business, last night (the day of our return) I logged in to our webervations account to retreive all the info and it would not give me the credit card information. Even though I was able to get to the final screen, the numbers were still xxxx-xxxx-xxxx-1234. I sent them an e-mail last night to support requesting help stating that I needed to process this right away.
This morning there was no response to my e-mail, so I just called them and was told that their system automatically removes the credit card number after 7 days even if we haven't recovered this information yet! Come on now....they have spent all this time and money to be a secure site and they can't even give me the numbers? This is definitely too far to the extreme. Now I have to call the customer with apologies.
By the way, his response when I asked him why I hadn't received a response to my e-mail was they try to answer within 24 hours and they can be reached by phone. Yeah, well that doesn't help me much when I've got a 3 hour time difference and things always seem to happen in the afternoon here.
Our new site will be using Reservation Key, but Reservation Key doesn't do gift certificates. I may have to keep Webervations just to continue to offer online gift certificates. GRRRRRRR! I am so OVER Webervations!
This morning there was no response to my e-mail, so I just called them and was told that their system automatically removes the credit card number after 7 days even if we haven't recovered this information yet! Come on now....they have spent all this time and money to be a secure site and they can't even give me the numbers? This is definitely too far to the extreme. Now I have to call the customer with apologies.
By the way, his response when I asked him why I hadn't received a response to my e-mail was they try to answer within 24 hours and they can be reached by phone. Yeah, well that doesn't help me much when I've got a 3 hour time difference and things always seem to happen in the afternoon here.
Our new site will be using Reservation Key, but Reservation Key doesn't do gift certificates. I may have to keep Webervations just to continue to offer online gift certificates. GRRRRRRR! I am so OVER Webervations!