Hello all! I am new to the forums as well as to the world of bed and breakfasts. I am learning as I go and I am wondering what does everyone do when a guest damages something in their room? We had a guest stay this weekend that must have at some point used an iron in the room and laid it down onto a bench in the room. The cloth on the bench is melted and there is no way to fix it except to reupholster it. While I did not phyically see her with an iron, the bench did not have an iron mark before she checked in. So what would some suggestions be as to handle this and what kind of policies could be put into place for future incidents?