I have seen on the forums of others talking about a guest registration form, however I do not know what all to put in it and how to word it. Is there a sample or suggestions on how to create one? As of right now, guests just go online to make a reservation or call and then pay when they come. We have nothing that states our rules or policies and I am in the process of creating one. I just don't know what all to put in it, where to start, whether to hand it to them upon check in and then sign it or just set it in the rooms and hope they read it, or to include it in their email confirmations. There's multiple ways to do it and to hopefully hold them accountable for any future "oops". I'm learning the bed and breakfast routine as I go..
If the guest is booking online doesn't your online program provide you with forms? A confirmation email form? A guest statement form? A registration form?
If you don't have these forms with your online booking service you will have to create them.
The least info you will need on a guest registration form is:
- Guest name
- Guest address
- Check in date
- Check out date
- Total number of nights
- Rate per night
- Taxes
- Room number
- Number of guests in party
Then you can add your policies:
- Non smoking property
- Guests responsible for damages
- No pets/children allowed
- Quiet time is from (fill in the blank, if you need to have this)
- 'The Inn' (your inn name) is not responsibel for lost or stolen articles. Please keep guest room door locked. (If you requie them to lock the inn door as well, put that in here, too.)
- Check out time (Penalty for late check out.)
They sign underneath all of this.
Hate to ask, but I am curious...have you never stayed at a B&B before? What kinds of policies did you see at other places?
BTW, don't leave this in the guest room and expect them to read it. They sign it in front of you when they walk in the door before they get their keys. If you take payment at check in they sign it along with the cc bill. If they pay at check out, you still get this signed when they arrive. That way, if they leave without paying, you run their cc that you have on file and you have thier signature showing they were there and agreed to pay the above amount for the stated days.
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