so the guest who 'can't/shouldn't travel' left? was this a first floor room?
a confirmed reservation to me is most important. i would do my best to accommodate a stay over but since your rooms are all so different ... a reservation for a particular room is very important to the guest checking in. is sometimes the reason they booked with you.
sorry it did not work out..
Not yet, but they're leaving when their 'time' is up rather than staying longer. Wish I could have helped out but they just don't want a different room.
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Sorry about that Bree. I think this is another example of how we as innkeepers fret, worry and try to bend over backwards for our guests, but they are totally unaware of the position they put you in. I'm not blaming them, they want what they want and they weren't afraid to ask. I find it interesting how we all reacted to it. For me, it just would reinforce that I've got policies for a reason. Stick to 'em if that's your gut feeling.
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NW BB said:
Sorry about that Bree. I think this is another example of how we as innkeepers fret, worry and try to bend over backwards for our guests, but they are totally unaware of the position they put you in. I'm not blaming them, they want what they want and they weren't afraid to ask. I find it interesting how we all reacted to it. For me, it just would reinforce that I've got policies for a reason. Stick to 'em if that's your gut feeling.
My 'policy' on moving guests is that I reserve the right to do so based on occupancy. If you've booked one night, I reserve the right to move you for someone else who wants to stay longer. I also say that your room will be equal or better, which I could not do in this case. That's my only policy in re changing rooms.
It's funny, tho, what I consider an 'upgrade' some guests do not. To me, getting your bathroom IN your room vs in the hall is an upgrade. Some guests do NOT want to change out of that room, even offered a fireplace room. Go figure.
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