lrosan
New member
- Joined
- May 28, 2008
- Messages
- 3
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- 0
How should I handle a guest that threatened to write a horrible review on TripAdvisor if we didn't return his money.
The guest reserved a single room for 2 nights and showed up with a companion, he did have to pay an additional $20 per night for the companion and was given the chance of renting a more expensive room upstairs (he had reserved the least expensive one).
Next morning at breakfast, he told our innkeeper that he enjoyed his stay and the breakfast but he had received a business related call from his school and had to leave and wanted to know if we could credit him for the last night. Our innkeeper reminded him about the 72 hours cancellation notice and told him to send management an email requesting it.
Boy, I have never read such a horrible email, he accused us of many things, and just invented a bunch of lies and I felt cheated and defenseless againt his accusations. We did return a credit of $50 to his card (I had told our innkeeper to do that right away after he left because I felt bad for him) but unfortunately it was not done until after we received the threatining email which it made it look like we only did it because of his threat but it wasn't. We haven't heard from him since and I don't know if he will go through with his threat, but if he does, what should I do?
The guest reserved a single room for 2 nights and showed up with a companion, he did have to pay an additional $20 per night for the companion and was given the chance of renting a more expensive room upstairs (he had reserved the least expensive one).
Next morning at breakfast, he told our innkeeper that he enjoyed his stay and the breakfast but he had received a business related call from his school and had to leave and wanted to know if we could credit him for the last night. Our innkeeper reminded him about the 72 hours cancellation notice and told him to send management an email requesting it.
Boy, I have never read such a horrible email, he accused us of many things, and just invented a bunch of lies and I felt cheated and defenseless againt his accusations. We did return a credit of $50 to his card (I had told our innkeeper to do that right away after he left because I felt bad for him) but unfortunately it was not done until after we received the threatining email which it made it look like we only did it because of his threat but it wasn't. We haven't heard from him since and I don't know if he will go through with his threat, but if he does, what should I do?