So, we're opening within a month, and I've gotten my first couple reservations
...Yay! I think. We're in a small, remote village. I don't want to worry about payments and their complication, so I've said that we will charge for the reservation at the time of the booking. This lets me process online, right. Done, I don't have to worry about it.
Here's the thing - two out of my three reservations, have had apparant problems figuring out how to enter their CC information online. To me, it really doesn't seem that complicated.
I don't want them to have this bad memory of how horrible it was to reserve a room, so I ended up saying to one of them to just to pay us when they get here...but I am suspicious -it doesn't seem that people should have this amount of trouble.
Is this normal? Do you all have problems with guests not understanding how to input their credit card numbers online? What do you do about it?
Or the newbie that I am, am I falling for their ploy not to pay up front?
Here's the thing - two out of my three reservations, have had apparant problems figuring out how to enter their CC information online. To me, it really doesn't seem that complicated.
I don't want them to have this bad memory of how horrible it was to reserve a room, so I ended up saying to one of them to just to pay us when they get here...but I am suspicious -it doesn't seem that people should have this amount of trouble.
Is this normal? Do you all have problems with guests not understanding how to input their credit card numbers online? What do you do about it?
Or the newbie that I am, am I falling for their ploy not to pay up front?