I was stripping a room and saw a big pile of papers stacked on the dresser. I picked it up and it was about 20+ pages from our website, including a large photo of the innkeepers.
There was a page of photos of the room, I held it up and turned around and looked at the room (good, I thought, same linens in this image and same configuration! Even the bathroom shot from our website!)
Only once have I had someone mention "This isn't the same as the website" and they arrived 8 months after their reservation, so we had done some room adjustments. I was shocked they noticed, but they did. Some folks like to see every little detail in a room they are booking, so this is a good thing and a bad thing. But they have to understand we DO make changes.
I am glad to see it printed so well, anyway.
There was a page of photos of the room, I held it up and turned around and looked at the room (good, I thought, same linens in this image and same configuration! Even the bathroom shot from our website!)
Only once have I had someone mention "This isn't the same as the website" and they arrived 8 months after their reservation, so we had done some room adjustments. I was shocked they noticed, but they did. Some folks like to see every little detail in a room they are booking, so this is a good thing and a bad thing. But they have to understand we DO make changes.
I am glad to see it printed so well, anyway.