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Guests taking towels to the beach

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adabweeks

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I would like to know what you do if people take your bathroom towels to the beach and they come back stained?
Thanks,
adabweeks
 

seashanty

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i have random towels that have been stained by i don't know what. those are our BEACH TOWELS.
it's very rude of guests to take your nice towels to the beach. yet another RULE in your rule book for guests.
i tried to get damages for stained towels (7 brand new bath sheets!) and was denied. for 'one or more of the following reasons' 1. because i had no policy in place, 2. because i did not provide an item that was reasonably expected to be provided (huh?) and 3. because i had no written policy in place advising guests of the fee for damaged items.
 

EmptyNest

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It is part of doing business with the public. you have to expect things like this. Keep the old ones and put them out in a basket or prominent place with a good sign saying "Please use these as your beach towels."
 

JunieBJones (JBJ)

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If you don't have old or beach towels available they WILL take them. Like a couple here for a triathalon. Surely this dude would have his own towel! NOT.
Make other available with a note so they know to use THOSE for outside.
 

greyswan

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we've have had the same problem with towels used by soldiers to clean their shoes... we have a basket of old towels in the hallway with a sign just for this. I need to remember to remind the guests, too.
 

Morticia

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i have random towels that have been stained by i don't know what. those are our BEACH TOWELS.
it's very rude of guests to take your nice towels to the beach. yet another RULE in your rule book for guests.
i tried to get damages for stained towels (7 brand new bath sheets!) and was denied. for 'one or more of the following reasons' 1. because i had no policy in place, 2. because i did not provide an item that was reasonably expected to be provided (huh?) and 3. because i had no written policy in place advising guests of the fee for damaged items..
seashanty said:
i tried to get damages for stained towels (7 brand new bath sheets!) and was denied. for 'one or more of the following reasons' 1. because i had no policy in place, 2. because i did not provide an item that was reasonably expected to be provided (huh?) and 3. because i had no written policy in place advising guests of the fee for damaged items.
Who gave you grief over that? The guest or the cc company?
 

The Tipsy Butler

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I put brightly-striped beach towels in a basket in the guest's bathroom and point them out when I do "The Tour". I also have a wicker basket in the entrance hall full of old fashioned "picnic blankets" that I encourage people to toss in the car and take with them. SO FAR no problems.
 

Samster

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It is part of doing business with the public. you have to expect things like this. Keep the old ones and put them out in a basket or prominent place with a good sign saying "Please use these as your beach towels.".
First time this weekend that I've had problems with that self tanning junk on a couple of towels & also a fitted sheet.
Arrrrrrrrrrrrgh! Despite using Oxyclean in the wash & letting them soak, they had to go through twice. It's out on the second go around. I don't like using bleach as it seems to give a yellow hue to these really fluffy spa towels that I have. Stuff happens & you realize it's part of the biz, but it still ticks you off when it's a really good high quality towel.

 

Samster

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we've have had the same problem with towels used by soldiers to clean their shoes... we have a basket of old towels in the hallway with a sign just for this. I need to remember to remind the guests, too..
I have disposable shoe shine wipes (Big Lots or the dollar store) in the rooms & we get a fair number of military folks. Seems to be working well now. I just got some amenity samples & one includes the shoe shine sponges. I think they're too dinky.
 

Samster

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I put brightly-striped beach towels in a basket in the guest's bathroom and point them out when I do "The Tour". I also have a wicker basket in the entrance hall full of old fashioned "picnic blankets" that I encourage people to toss in the car and take with them. SO FAR no problems..
I would do that or have them in a central location if that was an activity near here. I would also put that info in the room books...just in case there is the occasional person who actually reads the books. haha!

 

adabweeks

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It is part of doing business with the public. you have to expect things like this. Keep the old ones and put them out in a basket or prominent place with a good sign saying "Please use these as your beach towels.".
Thank you all for the good ideas, as always!!
adabweeks
 

Sanctuary

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I keep two beach towels in each stateroom, plus a basket full on the aft deck where guests would need one coming in from swimming behind the yacht when we’re at anchor. For dockside B&B, they typically use the beach towels from their rooms, but are welcome to grab them from the basket out back as they leave. I even have some beach bags for carrying all the goodies to the beach, and a cooler for their use. The beach is right across the street and they can just walk over there.
I point out the availability of beach towels during the initial Welcome Aboard tour, and I’ve never had anyone even think about taking a bath towel off to the beach or to use for swimming/sunning.
 

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