[COLOR= rgb(51, 51, 51)]Guests want ‘genuine’ social-media interaction [/COLOR]http://bit.ly/P8GVpg
So, Trip Advisor has suddenly become social media?
I refuse to use Trip Advisor solely based on all the negative feedback concerning it on this forum. I've heard they've made some improvements and it's easier to respond to negative feedback, but I'm still leery..
I can understand that, but I think there's a danger in that too. People can post whether you like it or not, and it only takes one guest with a grievance and you could end up with 2 reviews and 50% of them are bad/horrible.Proud Texan said:So, Trip Advisor has suddenly become social media?
I refuse to use Trip Advisor solely based on all the negative feedback concerning it on this forum. I've heard they've made some improvements and it's easier to respond to negative feedback, but I'm still leery.
So, Trip Advisor has suddenly become social media?
I refuse to use Trip Advisor solely based on all the negative feedback concerning it on this forum. I've heard they've made some improvements and it's easier to respond to negative feedback, but I'm still leery..I can understand that, but I think there's a danger in that too. People can post whether you like it or not, and it only takes one guest with a grievance and you could end up with 2 reviews and 50% of them are bad/horrible.Proud Texan said:So, Trip Advisor has suddenly become social media?
I refuse to use Trip Advisor solely based on all the negative feedback concerning it on this forum. I've heard they've made some improvements and it's easier to respond to negative feedback, but I'm still leery.
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I steer my guests to BedandBreakfast.com in our After-Visit-Thank-You-Letter. They have a widget that allows me to post my reviews directly on my website. They also verify that these are actual guests before they post the review.Highlands John said:I can understand that, but I think there's a danger in that too. People can post whether you like it or not, and it only takes one guest with a grievance and you could end up with 2 reviews and 50% of them are bad/horrible.Proud Texan said:So, Trip Advisor has suddenly become social media?
I refuse to use Trip Advisor solely based on all the negative feedback concerning it on this forum. I've heard they've made some improvements and it's easier to respond to negative feedback, but I'm still leery.
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