Samster
Well-known member
I'm prompted to ask this after the other thread about ignorant and flippant guests who have caused significant damage to a guest room and it's the innkeeper who is afraid of a bad review! And the inconsiderate hot tub guests who were creating racket into the wee hours of the morning are idjits, too!
Should guests be allowed to get away with whatever they want to without being asked to leave?
If you asked guests to leave, can you relate the circumstances and how you handled it?
If you wanted to ask guests to leave, but were afraid of some kind of repercussions from that, are you willing to relate what happened?
Who is the "enforcer" in your B&B "management team"?
I had only one instance of damage that was discovered after the guest left and I did 2 things wrong: 1) It was a 3rd party booking and I didn't have the actual guests' credit card for damages, and 2) I didn't have the damage wording on my check-in registration form which requires a signature on arrival. I made some changes.
Should guests be allowed to get away with whatever they want to without being asked to leave?
If you asked guests to leave, can you relate the circumstances and how you handled it?
If you wanted to ask guests to leave, but were afraid of some kind of repercussions from that, are you willing to relate what happened?
Who is the "enforcer" in your B&B "management team"?
I had only one instance of damage that was discovered after the guest left and I did 2 things wrong: 1) It was a 3rd party booking and I didn't have the actual guests' credit card for damages, and 2) I didn't have the damage wording on my check-in registration form which requires a signature on arrival. I made some changes.