- Aug 8, 2010
- Reaction score
...and the week before the cancel policy kicks in they cancel. Oh, that boils me.
They had their reservation, it wasn't a 'hold' in that sense. And the cancellation charge is the issue. Their last day to cancel without penalty is Friday. So, here I am 10 days from the start of their stay with an empty rooms when I've been full for that weekend for months.We have regulars who come EVERY year for 4th of July. This year I made everyone book online once they got home and leave a deposit...no more "holding" anything for anyone.
That stinks Ike, here's hoping you rebook AND charge a cancellation fee..