Morticia
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- May 22, 2008
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OK, who has a policy about changing reservations? This may also include cancelling room nights, but I am more interested in how many times, if you have a limit, you allow guests to change their rez?
One guest has changed her rez, hold on, let me look, 4+ times. It started off that she wanted 4 rooms nights and then 1 more night another week. Before I could even accept the rez, I had an email that the dates were wrong. Then she cancelled one night and changed the dates again.
Now, today I get another email saying they are cancelling all but 2 nights, a week apart. And there were multiple changes in between.
I don't have a policy on changing your mind over and over again, but I'm considering it. They gave us grief last year because they changed their rez so many times that when they checked in, we had to have 2 sheets to cover the multiple nights and room changes. They were mad we were charging them for the additional nights they booked because they said we never told them how much it would all cost and they thought they had the confirmation. (Waved it around. Hubs looked and said, 'Yes, that is the confirm for tomorrow, if you don't want to pay for tonight, come back tomorrow.' First time I've seen him grumpy with a guest.)
Anyway, charges for changing a rez anyone?
One guest has changed her rez, hold on, let me look, 4+ times. It started off that she wanted 4 rooms nights and then 1 more night another week. Before I could even accept the rez, I had an email that the dates were wrong. Then she cancelled one night and changed the dates again.
Now, today I get another email saying they are cancelling all but 2 nights, a week apart. And there were multiple changes in between.
I don't have a policy on changing your mind over and over again, but I'm considering it. They gave us grief last year because they changed their rez so many times that when they checked in, we had to have 2 sheets to cover the multiple nights and room changes. They were mad we were charging them for the additional nights they booked because they said we never told them how much it would all cost and they thought they had the confirmation. (Waved it around. Hubs looked and said, 'Yes, that is the confirm for tomorrow, if you don't want to pay for tonight, come back tomorrow.' First time I've seen him grumpy with a guest.)
Anyway, charges for changing a rez anyone?