The Andiron
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- Joined
- Jan 6, 2010
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Apologies if I'm posting in the wrong place.
When we purchased our inn last May, the previous owner used Hotwire frequently to sell unsold rooms at last minute prices. Since we didn't know what we were doing, we simply continued.
Today, a guest (upon checking out, of course) was upset that she had paid Hotwire $129 per night for a room that, on our web site, sells for $99. We were paid the $99 per night by Hotwire and given a name - that's it. We don't know how much the guest is paying, we have no contact info, nothing. Also, Hotwire's listing says that we have a tennis court and a golf course. Ha ha ha ha ha....we have neither.
Now, I'm one to leave no stone unturned to fill our rooms...but this is ridiculous. We immediately zeroed out our inventory available on Hotwire and have pretty much decided to discontinue using it - 1 or 2 rooms a month from them just isn't worth it.
Do other inns use Hotwire? If so, have you had this experience? Any thoughts on making Hotwire work for you?
Many thanks.
When we purchased our inn last May, the previous owner used Hotwire frequently to sell unsold rooms at last minute prices. Since we didn't know what we were doing, we simply continued.
Today, a guest (upon checking out, of course) was upset that she had paid Hotwire $129 per night for a room that, on our web site, sells for $99. We were paid the $99 per night by Hotwire and given a name - that's it. We don't know how much the guest is paying, we have no contact info, nothing. Also, Hotwire's listing says that we have a tennis court and a golf course. Ha ha ha ha ha....we have neither.
Now, I'm one to leave no stone unturned to fill our rooms...but this is ridiculous. We immediately zeroed out our inventory available on Hotwire and have pretty much decided to discontinue using it - 1 or 2 rooms a month from them just isn't worth it.
Do other inns use Hotwire? If so, have you had this experience? Any thoughts on making Hotwire work for you?
Many thanks.