Alibi Ike
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This goes along with the question I asked about the no shows. Given any monetary interaction with a guest, how do you determine if you charge a guest or you don't? List me off some criteria. I know everyone handles things differently but I want to see where that divergence occurs.
Possible scenarios: the no shows who show the next day (or following weekend); breakage or damage in the room (including smoking, excessive perfume, wine stains that don't come out, damage from pets or children); early arrivers who then 'cancel' their last day because they weren't really planning to be there that day; late cancels.
Does it matter if it's the busy season or not? Does it matter if you've knowingly turned away other guests?
If your policy is to never charge the guest for any errors, why is that?
Possible scenarios: the no shows who show the next day (or following weekend); breakage or damage in the room (including smoking, excessive perfume, wine stains that don't come out, damage from pets or children); early arrivers who then 'cancel' their last day because they weren't really planning to be there that day; late cancels.
Does it matter if it's the busy season or not? Does it matter if you've knowingly turned away other guests?
If your policy is to never charge the guest for any errors, why is that?