Excerpt:
"...next time you find yourself in an argument about quality, ask yourself if you’re thinking about the one person who truly matters – the customer.
If you aren’t, move on. Because in the end, the customer is the only person who truly matters."
article herehttp://www.craftmba.com/2010/10/19/how-does-your-ideal-customer-define-quality/
From JB - - Good food for fodder for innkeepers. As we often say "sleep in your own beds! Test the quality, the accessibility, the whole stay and see it from the guests pov." We also have the comeback of "then I have to clean the room again and I am too tired" or is that MY comeback to that?
Yesterday I freshened a room and found the THREE table lamps had been moved around. It baffled me for a moment, wondering why they did this. Later on there was a knock on the door and they requested a lightbulb. AH HA! That was why! One had burned out and they all, like every light in this flippin' house, used different bulbs, so they rotated the lamps instead. I ne'r thought of going and turning each one on. I will NEXT TIME of course, if this happens again.
"...next time you find yourself in an argument about quality, ask yourself if you’re thinking about the one person who truly matters – the customer.
If you aren’t, move on. Because in the end, the customer is the only person who truly matters."
article herehttp://www.craftmba.com/2010/10/19/how-does-your-ideal-customer-define-quality/
From JB - - Good food for fodder for innkeepers. As we often say "sleep in your own beds! Test the quality, the accessibility, the whole stay and see it from the guests pov." We also have the comeback of "then I have to clean the room again and I am too tired" or is that MY comeback to that?
Yesterday I freshened a room and found the THREE table lamps had been moved around. It baffled me for a moment, wondering why they did this. Later on there was a knock on the door and they requested a lightbulb. AH HA! That was why! One had burned out and they all, like every light in this flippin' house, used different bulbs, so they rotated the lamps instead. I ne'r thought of going and turning each one on. I will NEXT TIME of course, if this happens again.