There's some good points in this article, and is probably true of most high end hotels, but.....
Sometimes:
The bored teenager on the front desk isn't keeping me waiting because they're dealing with other guests, they're chatting and mucking about with other members of staff, who are also failing to do the job they're paid to do.
People get irrate at the front desk because staff really couldn't care a less if guests have problems with hot water, house-keeping or noise and just fob them off or make promises that never materialise.
If you stand at a respectful distance from the desk and wait patiently to be seen the front desk staff serve the guests who "bull-rush the desk" while you wait like an idiot..
Highlands John said:
There's some good points in this article, and is probably true of most high end hotels, but.....
Sometimes:
The bored teenager on the front desk isn't keeping me waiting because they're dealing with other guests, they're chatting and mucking about with other members of staff, who are also failing to do the job they're paid to do.
People get irrate at the front desk because staff really couldn't care a less if guests have problems with hot water, house-keeping or noise and just fob them off or make promises that never materialise.
If you stand at a respectful distance from the desk and wait patiently to be seen the front desk staff serve the guests who "bull-rush the desk" while you wait like an idiot.
We went to Tybee Island GA this summer, a barrier island in Georgia and when I arrived at the hotel after 7 hour drive to get there three clerks stood and gossiped and didn't offer to assist me, so I stood there. No they weren't working on an issue.
Once I got checked in, I asked about the Mexican restaurant on the way in, and was told there are no mexican restaurants on the island. There are actually 2 1/2 (one is a taco stand one block from this very hotel) so you could say 3. It was as if a) they were completely stupid; or b) they had fun screwing with people who visit.
.