'May I have your phone number? I'll give you a call tomorrow to see how your plans are coming along!'
If they say no and you've got the stomach for it, ask if there is something they are looking for that they are not hearing answered in the questions they've asked. It's tough because it's your biz. You can pretend you 'just work here' to see if that helps.
If you did 'just work here' would you be able to sell for someone else?.
Madeleine said:
'May I have your phone number? I'll give you a call tomorrow to see how your plans are coming along!'
If they say no and you've got the stomach for it, ask if there is something they are looking for that they are not hearing answered in the questions they've asked. It's tough because it's your biz. You can pretend you 'just work here' to see if that helps.
If you did 'just work here' would you be able to sell for someone else?
I've actually found that I can sell the room easier BECAUSE I work there. There's no emotion. That's not to say that I'm heartless, but tt's all honest, straight-forward, and business. And because it's that way, the emotions get checked at the door. I have a job to do. I will do that job.
Two things I use with varying degrees of success: "May I make that reservation for you?" AND.THEN.WAIT. Breathe. Let them answer. If they come back with "I'll have to talk with so-and-so" I'll come back with my most sincere and compassionate voice and tell them something along the lines of (depending upon the vibe I've been getting from them) "Please keep in mind that this (season, attraction, time period, whatever reason they are calling for) is a very busy time for us. Our rooms go quickly the closer we get."
I'm not a sales robot, nor am I a pushy person. But I also don't have emotion and an identity wrapped up in the inn. That frees my heart up considerably in the room selling dept
.