i had a guest who insisted someone had stolen her designer purse from her room and she all but accused everyone in the place, the chambermaid, the guests, (me?) and actually attempted to get in other guests' rooms to search, trying to push past them as they came out.
she was obnoxious, rude and threatening. i told her she probably left it in the restaurant where she was til they closed the place ... no no no impossible she said. a designer purse, she said. worth hundreds of dollars, she said. with my pills in it, she said.
it turns out she did leave it in the restaurant across the road overnight. they found it under a table in the morning, everything inside as it should have been.
she did not apologize to anyone.
all my guests were upset and angry with her. my chambermaid felt vindicated but just barely. happily, i had defended my chambermaid and did not interrogate her as the guest demanded, nor did i allow the guest to interrogate her.
i met the woman at the door when she marched in holding her purse. she said she was going to come tell me she'd found it so i wouldn't feel guilty.
one of my female guests proclaimed, 'we're so glad you found your fake louis vuitton.' (naughty ... but she deserved it).