I already don’t like them but I have to be nice. Advice?

INNspiring.com | Innkeeper Forum & Innkeeping Resources

Help Support INNspiring.com | Innkeeper Forum & Innkeeping Resources:

TheBeachHouse

Well-known member
Joined
Jun 24, 2013
Messages
4,212
Reaction score
130
Our association ran a promotion including a raffle for a free night in one of our member inns. The winner made the reservation with us. We have a two night minimum on weekends so they took two nights, one of which they were obligated to pay for. A week before the reservation, they cancelled saying something had come up. But could they do the following week? I found an open day and moved the reservation.

In the meantime, I get an email from another member of our association asking about the promotion. They winner had canceled with me, made a reservation at another inn, then made a separate reservation with us and thought they could use the gift certificate twice! But we talk to each other and they are not getting away with it.

As of now, I have them booked for a Saturday night in two weeks. I want to cancel, but I have an obligation to honor the gift certificate. I’m angry and hurt and don’t know what to do. The plan was to take pictures and put the winner all over social media, but right now, I don’t even want to talk to them.
 

Morticia

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
17,546
Reaction score
429
Did they get a physical gift card? If so, the first inn should take it away from them so they can’t use it again. Whatever inns were involved should keep emailing each other about this couple so they don’t get away with it.

I get how you feel. They seem to be trying to game the system.
 

gillumhouse

Moderator
Staff member
Moderator
Supporting Member
Joined
May 22, 2008
Messages
15,708
Reaction score
355
Message them that one of the conditions of the drawing is photos of the winners at the inn. You plan to take photos of them at your sign and in the room when they arrive. Have the OTHER inn send them the SAME message. Then watch the fun!
 

TheBeachHouse

Well-known member
Joined
Jun 24, 2013
Messages
4,212
Reaction score
130
Message them that one of the conditions of the drawing is photos of the winners at the inn. You plan to take photos of them at your sign and in the room when they arrive. Have the OTHER inn send them the SAME message. Then watch the fun!
Hahahahaha
 

GoodScout

Well-known member
Supporting Member
Joined
Sep 25, 2012
Messages
1,140
Reaction score
311
Message them that one of the conditions of the drawing is photos of the winners at the inn. You plan to take photos of them at your sign and in the room when they arrive. Have the OTHER inn send them the SAME message. Then watch the fun!
Unknown.jpeg
 

theinnonthird

Member
Joined
Jul 13, 2017
Messages
9
Reaction score
4
Location
Saint Petersburg, Florida
How about sending them an email advising them that you are aware they have also made reservations elsewhere with the intent of using the certificate. As it is valid for 1 night only, they must make a decision on which inn to use it with. I would also notify the "association" of what is goin on. I highly doubt they will make you honor it if the couple is using their free night elsewhere first.
 

Latest posts

Top