Two rooms are meeting half way here at this B&B on the weekend, it is also a very popular weekend due to a huge wine festival, we have a two night minimum.
She calls during breakfast today and I return her call. His sister died, she just got home he won't be home til the end of the week. She goes into the gory details, all of them, I suppose for shock value. I listen and say nothing. Then I say I am sorry to hear about that. She said "I know your policy states..." I mention that if she cancels then her sister in law will cancel and that is 4 rooms nights, we have been turning people away from booking since you had those rooms reserved.
She says "I guess we will be there then." and "We will be so tired and out of it, but we will be there." and I tell her how nice it will be to relax on the porch with her family and do nothing. A true getaway.
So that was that. Fortunately. But what a stinker, one cancellation would cause the other, I would NOT have allowed the other off the hook, so if they came they would probably be angry about it.
The politics of being innkeeper.
She calls during breakfast today and I return her call. His sister died, she just got home he won't be home til the end of the week. She goes into the gory details, all of them, I suppose for shock value. I listen and say nothing. Then I say I am sorry to hear about that. She said "I know your policy states..." I mention that if she cancels then her sister in law will cancel and that is 4 rooms nights, we have been turning people away from booking since you had those rooms reserved.
She says "I guess we will be there then." and "We will be so tired and out of it, but we will be there." and I tell her how nice it will be to relax on the porch with her family and do nothing. A true getaway.
So that was that. Fortunately. But what a stinker, one cancellation would cause the other, I would NOT have allowed the other off the hook, so if they came they would probably be angry about it.
The politics of being innkeeper.