Aussie Innkeeper
Well-known member
No guests for this upcoming week as we are having some floors refinished. I was so looking forward to this, a few days off, but had no idea what kind of weekend from hell I was going to have to endure before I got to Sunday afternoon.
It started Friday evening about 6:30. I only had two check-ins and they were all there by 5 so we were free to go to a college alumni event about 25 minutes away. Then I get a text and voicemail from a frantic guest who tells me that she's waiting to check in! WHAT!?? They weren't supposed to be here till tomorrow at 1. So, we cut our evening short and they go out to dinner and meet us shortly after we return home. She is not very happy, but I offer them another room that is available since 'theirs' is already taken. Fine, whatever. Of course now I have to completely re-arrange their massages and accomplish that via text messages with the therapists. Oh, and now I have 4 tun-overs instead of 3 on Saturday.
So I rush around Saturday after breakfast and a check-in shows up at noon! Fortunately the room was ready. Then I get a call from Ericka. She had made arrangements several weeks ago to pay for a night for her mom and dad (note to self, I'm NEVER doing that again!). She needs to give me an updated cc#. A couple of weeks ago her mother called me to arrange for a friend of hers to also have a room for the night, but she has a party of 3. I had a room for them, too. So I'm talking to Ericka on the phone when I mention the 5 people who are coming and she says, no, there are only two. So, at this point I'm not sure who is coming or when or how many. I get the new cc# and run it immediately for the party of 2.
The party of 5 show up. Two men, two women and a younger woman who is clearly severely autistic. I show them the rooms and the one woman is really turned off. She doesn't speak English, but I can tell by her mannerisms. They leave to go to a show and then I get into a text-messaging dialogue with Erika who is royally pissed at her parents for bringing these other people with them (they paid for their own room) and ruining what she wanted to be a perfectly nice weekend for her parents.
The party of 5 do not return until after 11pm and I am in bed. Before they left we discussed the time for breakfast. They elected 8:30. At 8:24 this morning, one of them comes down to tell my husband that they will be having breakfast at 9:30 instead! This means that the breakfast for 9 people at 8:30 is only now going to be serving 4 and I have to come up with something else for 5 more people at 9:30 which was originally just going to be 2. I WANT THEM OUT OF MY HOUSE!
After breakfast the autistic girl is babbling very loudly in Spanish (I think) and running around the parlor. Fortunately, by this time most of the other guests have left. They finally leave, too.
oh wait...I'm not finished...
The early birds(stay with me here, the ones who showed up on Friday instead of Saturday) who have now stayed in two rooms have completely stripped them of all the amenities. Even the tissue boxes and K-cups! Not only that, but they took my tip envelope! Now look! I really don't give a rat's you-know-what if you don't want to tip. Fine! Just don't take my envelope! And to top it off, they completely clogged the toilet. This was no ordinary clog. This toilet looked like a porta-john at the county fair! No one should ever need to use that much toilet paper in one 'sitting' for anything! DH literally had to use a shovel before he could get to it with a plunger and was gagging the whole time. It was awful! But, they are GONE, GONE, GONE and I just got out of the hot tub with a glass of wine.
It started Friday evening about 6:30. I only had two check-ins and they were all there by 5 so we were free to go to a college alumni event about 25 minutes away. Then I get a text and voicemail from a frantic guest who tells me that she's waiting to check in! WHAT!?? They weren't supposed to be here till tomorrow at 1. So, we cut our evening short and they go out to dinner and meet us shortly after we return home. She is not very happy, but I offer them another room that is available since 'theirs' is already taken. Fine, whatever. Of course now I have to completely re-arrange their massages and accomplish that via text messages with the therapists. Oh, and now I have 4 tun-overs instead of 3 on Saturday.
So I rush around Saturday after breakfast and a check-in shows up at noon! Fortunately the room was ready. Then I get a call from Ericka. She had made arrangements several weeks ago to pay for a night for her mom and dad (note to self, I'm NEVER doing that again!). She needs to give me an updated cc#. A couple of weeks ago her mother called me to arrange for a friend of hers to also have a room for the night, but she has a party of 3. I had a room for them, too. So I'm talking to Ericka on the phone when I mention the 5 people who are coming and she says, no, there are only two. So, at this point I'm not sure who is coming or when or how many. I get the new cc# and run it immediately for the party of 2.
The party of 5 show up. Two men, two women and a younger woman who is clearly severely autistic. I show them the rooms and the one woman is really turned off. She doesn't speak English, but I can tell by her mannerisms. They leave to go to a show and then I get into a text-messaging dialogue with Erika who is royally pissed at her parents for bringing these other people with them (they paid for their own room) and ruining what she wanted to be a perfectly nice weekend for her parents.
The party of 5 do not return until after 11pm and I am in bed. Before they left we discussed the time for breakfast. They elected 8:30. At 8:24 this morning, one of them comes down to tell my husband that they will be having breakfast at 9:30 instead! This means that the breakfast for 9 people at 8:30 is only now going to be serving 4 and I have to come up with something else for 5 more people at 9:30 which was originally just going to be 2. I WANT THEM OUT OF MY HOUSE!
After breakfast the autistic girl is babbling very loudly in Spanish (I think) and running around the parlor. Fortunately, by this time most of the other guests have left. They finally leave, too.
oh wait...I'm not finished...
The early birds(stay with me here, the ones who showed up on Friday instead of Saturday) who have now stayed in two rooms have completely stripped them of all the amenities. Even the tissue boxes and K-cups! Not only that, but they took my tip envelope! Now look! I really don't give a rat's you-know-what if you don't want to tip. Fine! Just don't take my envelope! And to top it off, they completely clogged the toilet. This was no ordinary clog. This toilet looked like a porta-john at the county fair! No one should ever need to use that much toilet paper in one 'sitting' for anything! DH literally had to use a shovel before he could get to it with a plunger and was gagging the whole time. It was awful! But, they are GONE, GONE, GONE and I just got out of the hot tub with a glass of wine.
