I have mentioned this to them directly so it's no secret, when I first went with them they had the FANTASTIC sampling program, the cereals, coffee etc I got was well worth my membership but for the last 3 years there has not been anything ... I always got the guide books personalized but this year the payment was SO early before publishing that there was no way I could even make the 50% layout when I was still sitting on books and the new ones would not be delivered for 6+ months. And since they were giving 2 free certs to anyone who purchased directly, my guests were buying from them instead. Now having said that they did try to work with me and I do love the guests that come from them although the free night program really costs us 70% more than the bandb.com gift card program since we get not one red cent ... I do like them but I also don't know that I can afford my listing this year.