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Its definitely a liability and more important its your home. Best thing I ever did was install the Schlage door locks that are a keypad. I change the code often and the best part within five seconds of a guest punching in the code the door re-locks. These locks have been great! We don't find strangers walking around our home anymore and the comfort from making it more secure is pure heaven.Guests of guests have become a REAL problem for us this year. I'm amazed that people think it's acceptable to invite friends/family to meet HERE and then let them in to use their bathroom, eat our cookies, take up all the common area seating. This is getting added to our policies this year, and frankly I do feel it is a liability issue. Registered guests ONLY on our grounds and in the house.Since I switched to Rezovation GT, my phone reservations have been drastically reduced! I LOVE THAT!!.We use Reservation Key and a large percentage of our reservations are online without problem or incident. There are a few technophobes out there though that refuse to do a transaction online. I'm guessing that they're afraid that their credit card transaction will not be secure.Aussie Innkeeper said:Since I switched to Rezovation GT, my phone reservations have been drastically reduced! I LOVE THAT!!
I may just have to artificially jack up my prices so that there is a "discount" for booking online.
.DUDE! GO FER IT! That is what I did, $10 off to book online, as well as these other innmates here, it works EVERY TIME. Not per night, but to book online. I did per night the first couple years, and it made no different and I save $ by a one time book online save $10.Proud Texan said:We use Reservation Key and a large percentage of our reservations are online without problem or incident. There are a few technophobes out there though that refuse to do a transaction online. I'm guessing that they're afraid that their credit card transaction will not be secure.Aussie Innkeeper said:Since I switched to Rezovation GT, my phone reservations have been drastically reduced! I LOVE THAT!!
I may just have to artificially jack up my prices so that there is a "discount" for booking online.
.I see how you did that with the "BookOnline" discount code, but how did you figure out how much to raise your rates in order for that to work?Joey Bloggs said:DUDE! GO FER IT! That is what I did, $10 off to book online, as well as these other innmates here, it works EVERY TIME. Not per night, but to book online. I did per night the first couple years, and it made no different and I save $ by a one time book online save $10.Proud Texan said:We use Reservation Key and a large percentage of our reservations are online without problem or incident. There are a few technophobes out there though that refuse to do a transaction online. I'm guessing that they're afraid that their credit card transaction will not be secure.Aussie Innkeeper said:Since I switched to Rezovation GT, my phone reservations have been drastically reduced! I LOVE THAT!!
I may just have to artificially jack up my prices so that there is a "discount" for booking online.
At present, our rates are very competitive and in line with our local market. I'm a little squeamish about artificially raising our rates so I can subtract $10 from the total. For multi-night stays, I would be charging higher than the market rate for my rooms.
.Try it for a month or two to see how it goes. Do you have seasonal rates or the same rate year round? If you have seasonal rates just don't lower your rates by that much.Proud Texan said:I see how you did that with the "BookOnline" discount code, but how did you figure out how much to raise your rates in order for that to work?
At present, our rates are very competitive and in line with our local market. I'm a little squeamish about artificially raising our rates so I can subtract $10 from the total. For multi-night stays, I would be charging higher than the market rate for my rooms.
I test drove the $10 online booking deal in the spring. But I did $10 off per night for booking online.
OTOH, if you truly hate answering the phone, $10 may be the price you have to pay. Keep your rates the same but don't have to answer the phone.
.I don't hate answering the phone. It's potential guests NOT reading ANYTHING on the website, especially the policies. Then they b itch and moan because they we tell them no for whatever ridiculous request they happen to make.Madeleine said:Try it for a month or two to see how it goes. Do you have seasonal rates or the same rate year round? If you have seasonal rates just don't lower your rates by that much.Proud Texan said:I see how you did that with the "BookOnline" discount code, but how did you figure out how much to raise your rates in order for that to work?
At present, our rates are very competitive and in line with our local market. I'm a little squeamish about artificially raising our rates so I can subtract $10 from the total. For multi-night stays, I would be charging higher than the market rate for my rooms.
I test drove the $10 online booking deal in the spring. But I did $10 off per night for booking online.
OTOH, if you truly hate answering the phone, $10 may be the price you have to pay. Keep your rates the same but don't have to answer the phone.
.I mentioned the 50% of guests who book online here. It does not stop them from calling when they get their confirmation and then requesting a bazillion different things we didn't sign up for. Because now we have their money and now they want special food and different check-in times and who knows what.Proud Texan said:I don't hate answering the phone. It's potential guests NOT reading ANYTHING on the website, especially the policies. Then they b itch and moan because they we tell them no for whatever ridiculous request they happen to make.
Or, not ask for it in advance and just show up and think it is no big deal...case in point...one room showed up today, bags in hand at 11:30 wanting to check-in. The guests in the room the night before had barely gone out the door. Now she needs a place to put the bags down. And a place to sit herself down to call all her friends who are meeting her here. All what friends? Well, they all showed up. 4 cars. One room. Did she ask if there was room for 4 cars? No. Did she care that there isn't room for 4 cars from one room? No. She just expected us to suck it up. 'Where do you expect them to park? We're meeting HERE. We're having drinks HERE. You want them to park downtown and WALK here? <sigh><eye roll>'
Obviously she's the only guest here so what's the big deal with taking half of the parking spaces.
Another room showed up at noon yesterday, same case of bags in hand. No car. Taxi dropped them off. Taxi wasn't coming back to get them until 6 PM today. No problem storing our bags right here is there? Of course not. No problem answering the door throughout the day as they came back to drop off stuff and change their clothes, right? Of course not.
It's not the callers who create the havoc, it's the ones who just show up and fling it in your face.
Countdown to vacation...3 more wakeups.
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If we know a guest is here visiting family we try to always invite the relatives to our home for breakfast. This gets the local population into the home and seems to help promote the business on a local level. I do limit it to two guest however. Most guest usually appreciate it and want to offset you for the cost of breakfast.