Proud Texan
Well-known member
- Joined
- May 30, 2008
- Messages
- 2,685
- Reaction score
- 0
We had a two-nighter that was supposed to arrive yesterday that called yesterday afternoon to tell us they had a death in the family and couldn't come. I expressed my sympathies, but reminded them of our cancellation policy for cancelling less than 24 hours in advance i.e. full forfeiture of their reservation. "WHAT?, Well we didn't know that he was going to die!" "Yes," I said, "but reminded her that she had made a contractual agreement and that it was binding. Long story short, they called back this morning and wanted their second night. Not a problem. I hadn't resold the room. It's funny how less critical things become when you have to pay for it.
Another couple set to arrive this afternoon for a two-night stay on a gift certificate finally call after 5 p.m. to talk about their arrival tomorrow. I asked her what day she thought it was. She didn't have a clue.
So, since I can't resell the room at such short notice, another 2-nighter becomes a 1-nighter.
Weird. Profitable, but weird.
Another couple set to arrive this afternoon for a two-night stay on a gift certificate finally call after 5 p.m. to talk about their arrival tomorrow. I asked her what day she thought it was. She didn't have a clue.
So, since I can't resell the room at such short notice, another 2-nighter becomes a 1-nighter.
Weird. Profitable, but weird.