I just want to ask, what is the benefit of this forum? Is there a benefit beyond thread counts?
Could it be some here have experience we can learn from? Are we just here to "talk?"
I just read an extremely lengthy response to a mediocre review and I cringed. I cringed because going point by point does not make the innkeeper look good, at all, it makes me feel like if I stayed there I would be lectured! The guests may have been insane and ignorant, but it is only compounding the issue. I feel it is better if you never replied at all than reply in this manner.
Let's discuss this, I feel this is something paramount to our whole "public reviews" business lives. For one we all need to remind each other "DO NOT RESPOND WHEN YOU EMOTIONS ARE HIGH" give some sorry mate that's too bad and then please allow a few days to think about a logical short response that gives you the high road. Explaining point by point is what we all want to do, in every angle of our lives, right wrongs and all of that.
Just Don't Do it!
Don't respond, or in fact ask your other-half to respond and compare notes, or respond eagerly and then toss that one in the tank, just to get it out of your system!
Could it be some here have experience we can learn from? Are we just here to "talk?"
I just read an extremely lengthy response to a mediocre review and I cringed. I cringed because going point by point does not make the innkeeper look good, at all, it makes me feel like if I stayed there I would be lectured! The guests may have been insane and ignorant, but it is only compounding the issue. I feel it is better if you never replied at all than reply in this manner.
Let's discuss this, I feel this is something paramount to our whole "public reviews" business lives. For one we all need to remind each other "DO NOT RESPOND WHEN YOU EMOTIONS ARE HIGH" give some sorry mate that's too bad and then please allow a few days to think about a logical short response that gives you the high road. Explaining point by point is what we all want to do, in every angle of our lives, right wrongs and all of that.
Just Don't Do it!
Don't respond, or in fact ask your other-half to respond and compare notes, or respond eagerly and then toss that one in the tank, just to get it out of your system!