Madeleine
Well-known member
- Joined
- Sep 29, 2011
- Messages
- 7,990
- Reaction score
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Guest called to maybe cancel. Call her if someone wants the room and she'll check to see if she can get into the place she really wants and then she'll release the room.
So, already she's wishing she was somewhere else tomorrow night.
Called her back and said we had an oppy to book the room did she want to let it go? (Lie on my part but why do I want an unhappy person here?) She let the room go. We refunded less the cancellation fee.
Got a call an hour later. Someone wants the room for TWO nights! Happy dance.
So, already she's wishing she was somewhere else tomorrow night.
Called her back and said we had an oppy to book the room did she want to let it go? (Lie on my part but why do I want an unhappy person here?) She let the room go. We refunded less the cancellation fee.
Got a call an hour later. Someone wants the room for TWO nights! Happy dance.