Hello All,
I have been reading for a couple yrs, finally decided to join tonight and post a question. I did read last years answers to this late arrival issue and wondered if there were any new and improved suggestions?
I am just the innkeeper's wife and gardener, and have a fulltime job away from the inn, including on call. Husband needs to be in bed by 8pm to get up between 4 and 5 to start the breakfast. So, if someone is late, I get the shift. But I have to be up by 5:45 to get to work. Our arrival time is 3pm to 7pm, clearly stated in the welcome letter, the confirmation letter, at the time of the reservation if made by phone, and on the website. The last 2 months we have had late arrivals 4 to 5 nights a week. Tonight I am still waiting......last night was waiting until 12:30 am. The night before until 11:30pm. If they are not here by 8pm I call the number we have, but more often than not, there is no answer.
The lockboxes are a good idea, but only if they can manage to plan ahead. Do you think they would read it if it was in bold? Larger font? Maybe just lock the doors, turn off the phone and ignore if and when they arrive? Hmmm, not a nice option either! Maybe we could ask if they are punctual just before asking for the credit card info?
Suggestions?
And thank you for all the previous advice, recipes, laughs and reassurance.
Ceecee
I have been reading for a couple yrs, finally decided to join tonight and post a question. I did read last years answers to this late arrival issue and wondered if there were any new and improved suggestions?
I am just the innkeeper's wife and gardener, and have a fulltime job away from the inn, including on call. Husband needs to be in bed by 8pm to get up between 4 and 5 to start the breakfast. So, if someone is late, I get the shift. But I have to be up by 5:45 to get to work. Our arrival time is 3pm to 7pm, clearly stated in the welcome letter, the confirmation letter, at the time of the reservation if made by phone, and on the website. The last 2 months we have had late arrivals 4 to 5 nights a week. Tonight I am still waiting......last night was waiting until 12:30 am. The night before until 11:30pm. If they are not here by 8pm I call the number we have, but more often than not, there is no answer.
The lockboxes are a good idea, but only if they can manage to plan ahead. Do you think they would read it if it was in bold? Larger font? Maybe just lock the doors, turn off the phone and ignore if and when they arrive? Hmmm, not a nice option either! Maybe we could ask if they are punctual just before asking for the credit card info?
Suggestions?
And thank you for all the previous advice, recipes, laughs and reassurance.
Ceecee