Congrats! Do you have a website now that needs updating? A reservation system in place?Mmanor said:Hello, we are new B and B owners and are in the start-up phase of choosing a developer for our website/reservation system. Does anyone have experience with resnexus and, if so, how has been your experience?
Opposing view, sort of, as Cloudbedsna says it depends on your approach to the businessHi,
Full disclosure: I work for Resnexus' best competitor, Cloudbeds.
Resnexus' system is quite good. The only thing I really see it lacking is the ability to customize it, make it your own. For example, many innkeepers discover, after they've used a system for a little while, in hindsight, they want it to do more, or other, tasks. Also they wish it integrated with their accounting software so transactions and reports would post automatically in say, quickbooks. Additionally someday (or maybe even now) you'd like to have features like cart abandonment, ability to text/message your guests pre/during/post-stay, reputation management, and -- importantly -- true revenue management. All the features mentioned will add to your bottom line, with proven ROI from 10-30%. Just depends how into running your business - or it running you - you are.
Another shortcoming of Rexnexus is the fee charged to connect to OTAs. That variable could add a layer of challenge to budgeting each month. The more you make, the more they take. A lot of properties switch to flat-rate systems just for this reason alone because costs can get out of control.
Finally while Resnexus will connect you to the major OTAs it doesn't offer integration with some of the important and often-overlooked boutique and international OTA/channel. I mention these because for small, independent properties, these specialty sites can actually differentiate your business and give you a crucial competitive advantage in your market. When you're a small inn competing on Expedia with large hotels (AND other B&Bs, vacation rentals, etc.), it's much easier to be overlooked. Being listed on 7-14 carefully curated OTAs can mean an immediate 15-20% more in revenues..