Madeleine
Well-known member
- Joined
- Sep 29, 2011
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Got a call from a guest who has had an accident. She cannot travel by car for the next 2 months. Her rez is 2 weeks from now. Here's the situation and question:
If she was cancelling outright I would refund less the $25 fee. If someone wants to change the rez to a later date, I don't charge the fee. I also don't extend the cancellation period so, it is now, not 3 months from now.
She has not called back after my leaving her a message (which she asked me to do) asking her if she wants to cancel outright or resched. The room is open again for booking, but I still have the deposit. I don't want to refund and rerun the deposit if she's just going to rebook, but I also don't want to keep all of the money waiting for her to call back. I called on the phone she told me to call on.
So, how long do I wait before refunding the deposit less the $25? (And then take the deposit again if they do resched.)
If she was cancelling outright I would refund less the $25 fee. If someone wants to change the rez to a later date, I don't charge the fee. I also don't extend the cancellation period so, it is now, not 3 months from now.
She has not called back after my leaving her a message (which she asked me to do) asking her if she wants to cancel outright or resched. The room is open again for booking, but I still have the deposit. I don't want to refund and rerun the deposit if she's just going to rebook, but I also don't want to keep all of the money waiting for her to call back. I called on the phone she told me to call on.
So, how long do I wait before refunding the deposit less the $25? (And then take the deposit again if they do resched.)