So it's the summer...& it's a crazy season for us.. lots of last minutes, one nights, & big groups trying to pass as "two" people & sneak into rooms. Ferries are overcrowded, camp ground is nuts, & it's the cash time of the year as rarely folks who book same day have a cc #.
Yesterday I booked a walkin for 2 nights. We had another room open (group cancelled on a hols w/e...) & they wanted the second room for her son/friend.
I NEVER, EVER do this, but I explained to her AND the son on the phone (all of whom are supposedly police-mom, her s/o, son) that I would trust them & not need prepayment, BUT that I was saving them the room. It was all made very clear that I was changing the room over for them (from K to 2 Twins), allowing a (very late-past my bedtime) pick up & checkin,( & we also changed evening plans to accommodate this), plus the lack of 100% deposit which I would normally require to save this room at this point.
Well, son calls from boat at 7:20 & lets us know boat has just left (makes sense as it was late arriving/leaving earlier due to crowds/weather) & gives me name of boat (some move faster than others). Then at 8:00 he calls & CANCELS!!!!!!
He hangs up on me & won't answer the phone (not that I can do anything anyhow now as I have no credit card). I phone the mom who says they may be leaving, too (HA!!! not refunding-OBVIOUSLY!) & acts surprised that I'm bothered by this 8pm cancellation & defends son. Acting again, as though we never had the conversation about me SAVING MY LAST ROOM ON A HOLIDAY WEEKEND FOR THEM & TRUSTING THEM WITHOUT PAYING FOR THE ROOM & NO CC & then him CANCELLING AT 8PM.
Lesson learned ... & faith in humanity gone. (period).
Yesterday I booked a walkin for 2 nights. We had another room open (group cancelled on a hols w/e...) & they wanted the second room for her son/friend.
I NEVER, EVER do this, but I explained to her AND the son on the phone (all of whom are supposedly police-mom, her s/o, son) that I would trust them & not need prepayment, BUT that I was saving them the room. It was all made very clear that I was changing the room over for them (from K to 2 Twins), allowing a (very late-past my bedtime) pick up & checkin,( & we also changed evening plans to accommodate this), plus the lack of 100% deposit which I would normally require to save this room at this point.
Well, son calls from boat at 7:20 & lets us know boat has just left (makes sense as it was late arriving/leaving earlier due to crowds/weather) & gives me name of boat (some move faster than others). Then at 8:00 he calls & CANCELS!!!!!!
He hangs up on me & won't answer the phone (not that I can do anything anyhow now as I have no credit card). I phone the mom who says they may be leaving, too (HA!!! not refunding-OBVIOUSLY!) & acts surprised that I'm bothered by this 8pm cancellation & defends son. Acting again, as though we never had the conversation about me SAVING MY LAST ROOM ON A HOLIDAY WEEKEND FOR THEM & TRUSTING THEM WITHOUT PAYING FOR THE ROOM & NO CC & then him CANCELLING AT 8PM.
Lesson learned ... & faith in humanity gone. (period).